Pistol Paradise
Effective date: 26 October 2026
Last updated: 26 October 2026
1. Introduction
Pistol Paradise ("we", "us", "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, process, store, disclose and protect personal information when you visit our website, purchase products, create an account or communicate with us.
We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African legislation.
By using our website, you acknowledge that you have been informed of the practices described in this Privacy Policy. Where consent is legally required, we will request it separately.
2. Responsible Party
The responsible party for personal information collected through this website is:
Trading name: Pistol Paradise
Legal name: Steven McPherson
Business type: Sole Proprietor
Physical address: 19 Diamant Street, Springbok, Northern Cape, 8240, South Africa
Email: support@pistolparadise.com
Telephone: +27 71 850 5693
Website: www.pistolparadise.com
For all privacy-related enquiries, please contact support@pistolparadise.com.
3. Personal Information We Collect
Depending on how you interact with our website and services, we may collect the following information.
3.1 Personal identification information
Full name and surname.
Email address.
Contact telephone number.
Billing and delivery addresses.
Customer account information.
Identification or verification information, where legally required.
3.2 Transaction information
Products ordered or purchased.
Order numbers and purchase dates.
Transaction amounts and payment statuses.
Invoices and transaction history.
Delivery and tracking information.
Returns, refunds and warranty requests.
3.3 Technical and website information
When you access our website, certain technical information may be collected automatically, including:
Internet Protocol (IP) address.
Browser type and device information.
Operating system.
Pages visited and website interactions.
Date and time of access.
Cookie identifiers and preferences, where applicable.
Referral and website performance information.
3.4 Communications
When you contact us, we may collect and retain relevant correspondence, including customer enquiries, emails, support requests and complaints.
3.5 Additional legal verification
Because Pistol Paradise operates in the firearm accessories industry, certain transactions may require identity verification or supporting documentation under applicable law.
Where necessary, we may collect only the identification, licence, permit or other verification information reasonably required to establish legal eligibility.
Such information will be handled with appropriate confidentiality and security safeguards.
4. How We Collect Personal Information
We may collect personal information:
Directly from you when placing an order.
When you register or update a customer account.
When you complete a contact form.
When you communicate with us by email, telephone or other supported channels.
Through payment confirmations and transaction notifications.
From delivery service providers concerning your order.
Automatically through website functionality, cookies and other permitted technologies.
Where we receive personal information from third parties, we will process it only for lawful and relevant purposes.
5. Purpose of Processing Personal Information
Pistol Paradise processes personal information for legitimate business and legal purposes, including:
Processing and fulfilling customer orders.
Confirming payments and issuing invoices.
Arranging delivery and communicating shipping updates.
Managing returns, refunds and warranties.
Providing customer service and responding to enquiries.
Maintaining customer accounts and purchase histories.
Preventing fraud and unauthorised transactions.
Complying with tax, accounting, consumer protection and other legal obligations.
Conducting legally required product or purchaser verification.
Improving website functionality and customer experience.
Sending promotional communications where permitted by law.
Protecting our systems, customers and legitimate business interests.
We will not process personal information for purposes incompatible with those for which it was lawfully collected unless permitted by POPIA or another applicable law.
6. Lawful Basis for Processing
We process personal information only where a lawful justification exists under POPIA.
Depending on the circumstances, processing may be necessary:
To perform a contract with a customer.
To comply with a legal obligation.
To protect a legitimate interest of the customer.
To pursue a legitimate interest of Pistol Paradise or a third party, where permitted by law.
Where the customer has provided valid consent.
Where processing is otherwise authorised by applicable legislation.
Providing basic identification, contact, delivery and payment-related information is generally necessary to complete an online purchase.
If required information is not provided, we may be unable to process an order, deliver products or provide certain services.
Providing information for optional marketing activities is voluntary.
7. Payment Processing and Security
Pistol Paradise uses Payfast by Network as its intended online payment processing provider.
When you make a card payment, payment information is processed through the payment provider's secure payment environment.
Pistol Paradise does not require or store customers' complete payment card numbers or card security verification codes within its own website records.
We may retain transaction references, payment confirmation details, order amounts and other information necessary for order administration, accounting and refunds.
Payment processing is subject to the payment provider's applicable security controls and privacy practices.
For further information, please visit:
https://payfast.io/privacy-policy/
Customers should never send complete payment card numbers, PINs or card security codes to Pistol Paradise by email or other unsecured communication channels.
8. Disclosure of Personal Information to Third Parties
We do not sell customer personal information.
Personal information may be disclosed to trusted third parties where reasonably necessary to operate our business or fulfil a lawful purpose.
These may include:
Payment service providers: To authorise, process, verify and refund payments.
Courier and delivery companies: To deliver orders and provide tracking information.
Website and hosting providers: To maintain and secure our online store.
IT and business software providers: To administer customer records, orders and business systems.
Professional advisers: Where necessary for accounting, auditing or legal purposes.
Regulatory or law enforcement authorities: Where disclosure is required or authorised by law.
We will take reasonable steps to ensure that service providers processing personal information on our behalf maintain appropriate safeguards and process the information according to applicable legal and contractual requirements.
We will not disclose personal information to unrelated third parties for their independent marketing purposes without an appropriate lawful justification.
9. Cookies and Website Tracking
Our website may use cookies and similar technologies to support its functionality and improve the customer experience.
Cookies are small data files stored on your device when visiting a website.
9.1 Essential cookies
Essential cookies may be used to:
Maintain browsing sessions.
Support customer login functionality.
Remember shopping cart contents.
Protect against unauthorised access.
Maintain website security and functionality.
9.2 Preference cookies
Preference cookies may remember settings such as your language or other website preferences.
9.3 Analytics cookies
Where analytics tools are enabled, cookies may help us understand website traffic, visitor interactions and website performance.
9.4 Marketing cookies
Where advertising or marketing tools are enabled, cookies or similar technologies may be used to measure campaign effectiveness or support relevant advertising, subject to applicable legal requirements.
9.5 Cookie choices
Where optional cookies require consent, visitors will be offered an appropriate choice.
You can also manage or disable cookies through your browser settings.
Disabling certain essential cookies may affect website functionality.
Additional information about active cookies and their purposes may be provided in our website's Cookie Policy.
10. Direct Marketing and Promotional Communications
Pistol Paradise may communicate with customers regarding orders, products, services and relevant business updates.
Transactional communications relating to purchases, payments or deliveries are not treated as optional promotional messages.
Electronic direct marketing will be conducted in accordance with POPIA and applicable law.
Where consent is required, we will obtain it before sending marketing communications.
Where the existing-customer exception lawfully applies, we may send marketing communications relating to our own similar products or services, subject to applicable opt-out requirements.
Customers may withdraw marketing consent or opt out of promotional communications by:
Using the unsubscribe facility provided in a marketing message.
Contacting support@pistolparadise.com.
Opting out of marketing communications will not prevent necessary communications concerning existing orders or legal obligations.
11. Protection and Security of Personal Information
Pistol Paradise is committed to implementing reasonable technical and organisational safeguards to protect personal information against:
Unauthorised access.
Accidental loss or destruction.
Unlawful processing.
Unauthorised disclosure.
Misuse or alteration.
Safeguards may include access restrictions, secure authentication, protected communications, appropriate data handling procedures and security measures maintained by authorised technology providers.
Access to personal information will be limited to authorised individuals and service providers who require it for legitimate purposes.
Although reasonable precautions are taken, no internet-based system can guarantee absolute security.
Where a security compromise occurs, we will investigate and provide notifications required under POPIA, including notification to the Information Regulator and affected individuals where applicable.
12. Storage and Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, or where continued retention is required or authorised by law.
Retention requirements may arise from:
Tax and accounting legislation.
Transaction and financial recordkeeping.
Consumer protection obligations.
Product warranty administration.
Dispute resolution and legal proceedings.
Applicable regulatory requirements.
Once personal information is no longer required and no lawful justification exists for retaining it, we will take reasonable steps to securely delete, destroy or de-identify it.
13. International Transfer of Personal Information
Certain service providers supporting our website, payment services, hosting or business systems may process or store information outside South Africa.
Where personal information is transferred to another country, Pistol Paradise will ensure that the transfer is permitted under section 72 of POPIA.
This may include using appropriate contractual safeguards, ensuring an adequate level of protection or relying on another lawful basis for the transfer.
Where disclosure of further information concerning a particular international transfer is required, we will provide it as appropriate.
14. Your Rights Under POPIA
Subject to applicable law, customers have rights concerning their personal information.
These rights may include:
Requesting confirmation of whether we hold personal information about you.
Requesting access to personal information we hold.
Requesting correction of inaccurate, incomplete or outdated information.
Requesting deletion or destruction of personal information where legally appropriate.
Objecting to certain processing activities.
Withdrawing consent where processing is based on consent.
Objecting to unsolicited electronic direct marketing.
Lodging a complaint with the Information Regulator.
To exercise your rights, contact:
We may request reasonable identity verification before providing access to or changing personal information.
Requests will be addressed in accordance with POPIA, the Promotion of Access to Information Act and other applicable legal requirements.
We may be required to retain certain information despite a deletion request where retention is legally authorised or mandatory.
15. Children's Personal Information
Our website and product offerings are intended primarily for adults and persons legally entitled to purchase the products offered.
We do not knowingly solicit personal information directly from children for purposes inconsistent with applicable law.
Where processing a child's personal information is required, we will ensure that an appropriate legal justification exists, including competent-person consent where necessary.
If personal information relating to a child has been collected without the required lawful justification, please contact us so that appropriate action can be taken.
16. Third-Party Websites and External Links
Our website may contain links to third-party websites, including manufacturers, payment providers, courier companies and external services.
These websites operate under their own privacy policies and security practices.
Pistol Paradise is not responsible for the privacy practices of independent third-party websites.
Customers are encouraged to review the privacy policies of external services before providing personal information.
17. Data Accuracy
We take reasonably practicable steps to maintain accurate and up-to-date personal information where necessary for the purposes for which it is processed.
Customers are encouraged to notify us when their contact information, delivery address or other relevant details change.
Inaccurate or outdated information may affect our ability to complete transactions or deliver products successfully.
18. Automated Processing and Profiling
Certain automated systems may assist with website functionality, payment verification, fraud prevention and order administration.
Where automated processing is used, it will be subject to applicable legal requirements.
We will not make decisions based solely on automated processing that have the legal or similarly significant effects prohibited by POPIA, unless an applicable statutory exception and required safeguards are in place.
19. Complaints and the Information Regulator
If you believe that your personal information has been processed unlawfully, or that your privacy rights have been infringed, you may contact Pistol Paradise.
Pistol Paradise privacy contact:
Email: support@pistolparadise.com
Telephone: +27 71 850 5693
You also have the right to lodge a complaint with the Information Regulator of South Africa.
Information Regulator (South Africa)
Website: https://inforegulator.org.za
Complaints email: POPIAComplaints@inforegulator.org.za
General enquiries: enquiries@inforegulator.org.za
Telephone: +27 10 023 5200
Toll-free: 0800 017 160
Physical address:
Woodmead North Office Park
54 Maxwell Drive
Woodmead, Johannesburg
2191, South Africa
20. Changes to This Privacy Policy
Pistol Paradise may update this Privacy Policy to reflect changes in its business operations, technology, service providers or applicable legislation.
The latest version will be published on www.pistolparadise.com/privacy with the updated revision date.
Where a material change requires additional notification or consent under applicable law, we will take appropriate steps to comply.
21. Contact Information
For any enquiries relating to this Privacy Policy or the processing of your personal information, contact:
Pistol Paradise
Steven McPherson, Owner
19 Diamant Street
Springbok, Northern Cape
8240
South Africa
Email: support@pistolparadise.com
Telephone: +27 71 850 5693
Website: www.pistolparadise.com
© 2026 Pistol Paradise. All rights reserved.